Refund policy

Returns & Refunds Policy

At Velmora, we want you to be fully satisfied with your purchase.

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in its original packaging
• Proof of purchase is required

To start a return, please contact us at:
ricardolopezfernandez1@outlook.es

If your return is accepted, we will provide instructions on how and where to send your package.

Please note:

• Customers are responsible for return shipping costs
• Shipping costs are non-refundable

Once we receive and inspect your return, we will notify you.
If approved, your refund will be processed within 5–10 business days.